Tjbed Privacy Policy - Your information security is our priority

Introduction and Commitment

Welcome to tjbed online gaming platform. Your privacy and the protection of your personal information are our top priorities. This privacy policy explains in detail how we collect your information, why we collect it, how we use it, and how we keep it secure. We comply with international data protection regulations and applicable laws in Bangladesh.

By using tjbed, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. We recommend you read this page regularly as we may update this policy as needed.

Our data security team uses advanced technology and international standards to keep your information secure. We use 256-bit SSL encryption, firewalls, and other security measures. Your payment information is stored in PCI-DSS compliant systems and is never shared with third parties.

What information we collect

We collect various types of information when you use the tjbed platform. This information is necessary to create your account, provide services, ensure security, and improve your experience. We collect only the information that is legally required and essential for delivering our services.

Personal Identification Information

You are required to provide the following information during registration:

• Full Name: Name as per your government ID
• Date of birth: For age verification and legal compliance
• Email address: For communication and account recovery
• Mobile Number: For two-step verification and important notifications
• Address: Your current residential address
• Nationality: For legal compliance and license regulations

KYC verification documents

The following documents are collected to verify your identity and prevent fraud:

• Government-issued photo ID (National ID Card, Passport, Driving License)
• Proof of address (utility bill, bank statement - within 3 months)
• Payment method verification (bank card images, mobile banking screenshots)
• Selfie photo with ID document (for enhanced verification)

Financial and transaction information

Collected for payment processing and financial security:

• Bank account details (name, account number, bank name)
• Mobile banking number and account information
• Deposit and withdrawal transaction history
• Betting History and Game Logs
• Bonus Usage and Wagering Progress

Technical and Usage Information

Information automatically collected when you use our platform:

• IP address and device ID
• Browser type, version, and language settings
• Operating system and device information
• Login time, session duration, and activities
• Page views, click patterns, and navigation paths
• Data obtained from cookies and tracking technology

How we use your information

We use your collected information for various legitimate purposes. All information usage complies with applicable laws and we strive to protect your interests and rights. Your information is never used for unauthorized purposes without your permission.

Primary Purpose of Use

• Account management: To create, maintain, and manage your account. To verify your identity and confirm your age.
• Service Provision: To provide you with gaming services, betting facilities, and other features. To process transactions and pay out winnings.
• Contact: To send you account updates, transaction confirmations, promotions, and important notifications.
• Security: To detect and prevent fraud. To prevent money laundering and other illegal activities.
• Consent: To comply with legal and regulatory requirements. To meet licensing authority demands.
• Improvements: To improve our services and enhance your experience. To develop new features and games.
• Analytics: To analyze usage patterns and generate statistics. To conduct market research and study trends.
• Marketing: To send promotions and offers tailored to your interests (subject to your consent only).

Automated Decision-Making

In some cases we use automated systems that may make decisions about you:

• Fraud detection systems that can block suspicious transactions
• Bonus Eligibility Determination Algorithm
• Responsible Gaming Alert System
• Credit risk assessment models (if applicable)

You have the right to appeal these automated decisions and request human review.

How we keep your information secure

Protecting your personal information is our highest priority. We use industry-leading technology and practices to safeguard your data from unauthorized access, alteration, disclosure, or destruction. Our security measures are regularly updated and tested to ensure maximum protection.

Technical Security Measures

• Encryption: All data transmission is secured using 256-bit SSL/TLS encryption. Stored data is encrypted with AES-256 encryption.
• Firewall: Advanced firewalls and intrusion detection systems operate 24/7.
• Secure Servers: Our servers are located in secure data centers with physical and digital security measures.
• Two-Step Verification: Option to enable 2FA for added security.
• Anti-virus: Advanced malware and virus protection systems.

Organizational Security Measures

• Access control: Only authorized employees have access to necessary data.
• Employee training: All employees are trained in data protection and privacy.
• Privacy agreement: All employees and partners are bound by strict confidentiality agreements.
• Regular Audits: Independent security experts regularly audit our systems.
• Incident response plan: Rapid response plan in case of any security breach.

Payment Security

Your financial information is stored with the highest security. We are PCI-DSS (Payment Card Industry Data Security Standard) compliant and take the following measures:

• Payment information is processed directly by payment gateways and not stored on our servers
• Bank account details stored in encrypted format
• All transactions are subject to real-time monitoring
• Suspicious transactions are automatically flagged and reviewed
• Regular Fraud Detection System Updates

Sharing Information with Third Parties

We do not sell your personal information and share it with trusted third parties only in specific circumstances. When we share information, we ensure the recipient adheres to strict privacy and security standards. All third parties are bound by agreements to use your information only for authorized purposes.

Who we share information with

• Payment Processors: We share necessary information with payment gateways and banks to process your deposits and withdrawals.
• KYC service provider: We share your documents with third-party KYC services for identity verification.
• Security Partners: We work with specialized companies for fraud prevention and security analysis.
• Technology service providers: Providers of hosting, data storage, analytics, and customer support tools.
• Marketing Partners: Only with your consent, for promotional communications.
• Legal authorities: With courts, police, or regulatory bodies when required by law.
• Licensing Authority: To submit required reports to our gaming license regulator.

Legal disclosure

We may be required to disclose your information in the following circumstances:

• Court orders or legal subpoenas
• Lawful requests from law enforcement agencies
• Suspected money laundering or terrorism financing
• To protect public health or public interest
• To protect our legal rights or property

International data transfer

Some of our service providers may be located in different countries. When your information is transferred to another country, we ensure that:

• Transfers are subject to appropriate legal mechanisms
• The recipient country has adequate data protection laws
• Standard Contractual Clauses are used
• Your information receives the same level of protection

Cookies and tracking technology

Tjbed uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. Cookies are small text files stored on your device that help websites remember you. You can control cookies through your browser settings.

Types of cookies we use

• Necessary Cookies: Essential for basic website functionality. Remembers login status, manages sessions. These cookies cannot be disabled.
• Performance Cookies: Collects website performance and usage statistics. Which pages are popular, loading times, error tracking.
• Functionality Cookies: Remembers your preferences such as language, currency, layout settings. Provides enhanced personalization.
• Targeting cookies: Show ads and offers based on your interests. May be set by third-party advertising networks.

Third-party cookies and trackers

We use the following third-party services that may set cookies:

• Google Analytics: Website traffic and user behavior analysis
• Facebook Pixel: Tracking advertising effectiveness
• Hotjar: Heatmaps and user experience analysis
• Live Chat software: To provide customer support

Control cookies

You can control cookies in the following ways:

• Block or delete cookies from your browser settings
• Set your preferences in our cookies banner
• Disable third-party cookies
• Enable Do Not Track (DNT) signal

Your privacy rights

You have various legal rights over your personal information. We respect these rights and help you exercise them. You can contact us at any time to use your rights. We will take action as quickly as possible after verifying your request.

Your core rights

• Right of access: You have the right to know what information we hold about you and receive a copy. We will respond within 30 days.
• Right to Rectification: If your information is incorrect or incomplete, you may request a correction or update.
• Right to Deletion: In certain circumstances, you may request deletion of your personal information (Right to be Forgotten).
• Right to Restrict Processing: You can request to restrict the processing of your information.
• Data portability: The right to receive your information in a structured format and transfer it to another service.
• Right to object: Right to object to certain processing activities, especially for marketing purposes.
• Right not to be subject to automated decisions: Right to object to decisions made solely on the basis of automated processing.
• Withdrawal of Consent: Right to withdraw your consent at any time.

How to exercise your rights

Follow these steps to exercise your privacy rights:

1. Log in to your account and go to the "Privacy Settings" section
2. Or email our data protection team
3. Provide the necessary information to verify your identity
4. Clearly state which right you wish to exercise
5. We will respond to your request within 30 days

Limitations

In some cases we may not be able to fulfill your request, such as:

• When information is required to fulfill legal obligations
• To establish, exercise, or defend legal claims
• If fraud investigation is ongoing
• To protect the rights and freedoms of others

File a complaint

If you believe we have violated your privacy rights, you may:

• You may first file a complaint with our Data Protection Officer
• You may file a complaint with the applicable Data Protection Authority in Bangladesh
• Have the right to take legal action

Minor Protection and Special Provisions

The minimum age for registration and use of gaming services at tjbed is 18 years. We do not knowingly collect information from persons under 18. If we learn that a minor is using our services, we will immediately close their account and delete their information.

A request to parents: Please monitor your children's online activities and ensure they are not using our platform. If you suspect a minor has shared information with us, notify us immediately.

Data retention policy

We retain your personal information only as long as necessary:

• Active account data: as long as the account remains active
• Closed account data: Up to 7 years after closure (legal requirement)
• Transaction records: 5 years (for tax and audit purposes)
• Marketing data: After consent withdrawal or 3 years of inactivity
• Security logs: 2 years

Policy Changes

We may update this privacy policy from time to time to reflect new technologies, changes in law, or business needs. In the case of significant changes, we will notify you via email or platform notification. We recommend that you check this page regularly.

Contact Information

If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us: